Terms & Conditions

MAKE YOUR RESERVATION - BEST ONLINE RATE GUARANTEE

Room Rate

Room rate offered is in New Zealand dollars and includes GST (Good & Services tax) of 15%. This is subject to change without prior notice as per New Zealand government ruling. 

Check In Policy

The hotel will require a valid credit card imprint upon arrival for pre-authorisation in the presence of the card holder.  Alternatively a third party credit card authorisation must have been received prior to the guest's arrival.  Sudima Auckland Airport accepts MasterCard, Visa, Diners and American Express.  All credit card transactions will incur a fee of 1.5% of the total amount paid.

Guarantee Policy

All reservations are guaranteed to the credit card used at the time of booking.  Rate of the Day and listed Packages do not require prior payment, the credit card is for guarantee only.

Pre-paid discounted rates will be processed with-in 24 hours upon receipt of booking.  The total amount including enhancements will be charged, subject to a credit card fee of 1.5%

Cancellations and No Shows

Bookings cancelled within 24 hours prior to 2pm on the day of arrival may incur a cancellation fee of the first nights' accommodation rate.  In the event the guest does not arrive at the hotel, the first nights' accommodation will be charged.  Accommodation will be charged to the credit card used at the time of booking.  If multiple nights are booked, every effort will be made to re-confirm additional nights, however the hotel reserves the right to cancel this booking.  Should the guest arrive, the booking will be reinstated subject to availability and rates at that time.

Pre-paid bookings, including Best Online, Early Bird and Long Stay Rates, are paid prior to occupancy and cannot be cancelled or amended.  Payments processed will not be refunded as per the terms & conditions agreed to when booking these discounted rates. 

General Policies

  • Check in time is from 2pm and Check out time is by 11am
  • Early arrivals and late departures may incur additional fees
  • All rates are based on two adults unless otherwise specified
  • Maximum Occupancy is four adults in a Superior Room
  • Maximum Occupancy is two adults in an Executive Room
  • Superior Rooms will have 2 double beds or 1 king bed
  • Bedding configuration is NOT guaranteed, please specify as a request at time of booking
  • Additional adult is $25including GST per person per night
  • Children under 12 stay free using existing bedding
  • Infants stay free, cots available on request with linen provided
  • Special requests are not guaranteed, but will be given first priority

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