Terms & Conditions

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Room Rate

Room rate offered is in New Zealand dollars and includes GST (Good & Services tax) of 15%. This is subject to change without prior notice as per New Zealand government ruling.

Check In Policy

The hotel will require a valid credit card imprint upon arrival for pre-authorisation in the presence of the card holder.  Alternatively a third party credit card authorisation must have been received prior to the guest's arrival.  Sudima Hamilton accepts MasterCard, Visa, Diners and American Express.  

Guarantee Policy

All reservations are guaranteed to the credit card used at the time of booking.  Pre paid discounted rates will be processed with-in 24 hours upon receipt of booking.  The total amount including enhancements will be charged.

Cancellations and No Shows

Bookings cancelled within 24 hours prior to 2pm on the day of arrival may incur a cancellation fee of the first nights' accommodation rate.  In the event the guest does not arrival to the hotel the first nights' accommodation will be charged.  Accommodation will be charged to the credit card used at the time of booking.  If multiple nights are booked, every effort will be made to re-confirm additional nights, however the hotel reserves the right to cancel this booking.  Should the guest arrive the booking will be re-instated subject to availability and rates at that time.  Pre paid bookings cannot be cancelled or amended.  Payments processed will not be refunded as per the terms & conditions agreed to when booking these discounted rates. 

General Policies

  • Check in time is from 2pm and Check out time is by 11am
  • Early arrivals and late departures may incur additional fees
  • Maximum Occupancy is two guests per room
  • Infants stay free, cots available on request 
  • Special requests are not guaranteed, but will be given first priority

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