Terms and conditions

MAKE YOUR RESERVATION - BEST ONLINE RATE GUARANTEE

Room rate

Room rate offered is in New Zealand dollars and includes GST (Good & Services tax) of 15%. This is subject to change without prior notice as per New Zealand government ruling.

Guarantee Policy

All reservations require a credit card or IATA guarantee at the time of booking. Please note credit card details are used to hold the reservation only. You will be requested to present your credit card on check-in at the hotel for verification. No charges will be applied until your departure.
Payment at hotel with credit card attracts a 1.5% surcharge.

Cancellation & No show Policy

Cancellation required by 6pm on day of arrival to avoid one night's accommodation fee. No cancellation charge will be incurred where a cancellation is received prior to 6pm local time on the day of arrival.
In the event of a "No Show" a cancelation charge equal to one night's accommodation will be charged to the credit card on file. Standard policy applies unless otherwise stated. 

Children Policy

Children up to 12 years old sharing a room with an adult and not requiring a rollaway bed will be accommodated free of charge. In any circumstances where a rollaway bed is required the extra person charge will apply. Children are still included in the maximum occupancy of a room. Cots are available on request, free of charge.

Check in & Check out times

Check in time is 2.00pm. Guests arriving prior to this time may on occasion be provided with rooms when they arrive, but only by pre-arrangement. Guaranteed access to rooms prior to 2.00pm can only be provided if the reservation includes the prior night. Check out time is 11.00am. Later check out, may on occasion be possible, but only by pre-arrangement. Subject to the hotel status on the day of departure, guaranteed late check out to 6pm may be arranged at 50% of the quoted rate.

SUDIMA
STAR Contact Information CARD
LOYALTY
PROGRAMME

FIND OUT MORE
Contact Information
FOR ALL ENQUIRIES.
PLEASE CONTACT OUR FRIENDLY STAFF
call us

0800 783 462

or CLICK HERE TO EMAIL US