Terms and conditions

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ROOM RATES

Room rate offered is in New Zealand dollars and includes GST (Good & Services tax) of 15%. This is subject to change without prior notice as per New Zealand government ruling. 

All rates are based on 2 adults unless otherwise stated, additional charges may apply for extra persons and bedding.

 

CHECK IN POLICY

The hotel will require a valid credit card imprint upon arrival for pre-authorisation in the presence of the card holder. 

Alternatively a third party credit card authorisation must have been received prior to the guest's arrival.

Sudima Hotels accept MasterCard, Visa, Diners and American Express.  All credit card transactions will incur a fee of 1.5% of the total amount paid.

 

GUARANTEE POLICY

All reservations are guaranteed to the credit card used at the time of booking.

Best Available Rates, Best Flexible Rates and listed Packages do not require prior payment, the credit card is for guarantee only.

Pre-paid discounted rates where applicable will be processed with-in 48 hours upon receipt of booking.

The total amount including any additional enhancements will be charged, subject to a credit card fee of 1.5%.

 

CANCELLATIONS AND NO SHOWS

Bookings cancelled within 24 hours prior to 2pm on the day of arrival may incur a cancellation fee of the first nights' accommodation rate.

In the event the guest does not arrive at the hotel, the first nights' accommodation will be charged.  Accommodation will be charged to the credit card used at the time of booking..

If multiple nights are booked, every effort will be made to re-confirm additional nights, however the hotel reserves the right to cancel this booking.

Should the guest arrive, the booking will be reinstated subject to availability and rates at that time.

Pre-paid bookings cannot be cancelled or amended.  Payments processed will not be refunded as per the terms & conditions agreed to when booking these discounted rates.

 

GENERAL INFORMATION

Check in time is from 2pm and check out time by 11am.

Early arrivals and late departures may incur additional fees.

Special requests are not guaranteed but will be given first priority.

Guests must be 18 years of age or older to check in to the hotel, unless accompanied with parent of guardian.

Children 12 years or younger stay free when using existing bedding.

A child is classified as 12 years of age or younger.

Infant is classified as 3 years of age or younger.

 

Additional hotel Terms & Conditions may apply at the time of booking for each individual hotel.  

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